TicketSwap, the online app to buy and sell tickets securely, celebrates its tenth anniversary this fall and is undertaking various activities to celebrate this. During the Amsterdam Dance Event (ADE) from 19 to 23 October, the originally Amsterdam-based tech company will be extra active with podcast recordings, DJ interviews and interactive content in order to create the ultimate fan experience. TicketSwap's customer service will also be open all night during this ADE edition to provide dance enthusiasts with the best possible service.
Amsterdam Dance Event (ADE) is one of the leading live music events in the Netherlands. As a company, we expect to face the most successful ADE ever and to be able to help even more fans than before to find their favorite to see artists perform in Amsterdam.Simon Aurik, Chief Commercial Officer, TicketSwap
TicketSwap customer service will be open 24/7 during ADE, with an international team of 75 customer service representatives is standing by. They work from the head office on the Rokin and hybrid, speaking to customers in nine different languages by telephone, chat and online. They ensure that ADE visitors are flexible in buying and selling their tickets, even if plans change last minute at night.
During ADE, TicketSwap will record a new live podcast series called 'The Exchange'. It concerns six podcasts in which different sides of the live music industry are highlighted, such as the future of festival tickets, data-driven decision-making and fan engagement. Speakers include: Mauricio Soares (co-founder and director of M-S Live and ARCA), Martijn van Daalen (CCO ID&T Group) and Hans Ober (CEO TicketSwap).
Visitors to ADE Conference can attend the recordings on 19, 20 & 21 October at the ADE Hangout at Fosbury & Sons. From November, the podcasts can be listened to for free for everyone via the well-known podcast channels. Furthermore, TicketSwap – in collaboration with DanceTV and Mixclear – will offer exclusive content about artists and performances during ADE that will be broadcast live on KPN and Ziggo.
Since its first edition in 1996, the Amsterdam Dance Event (ADE) has grown into the world's largest and most influential electronic music club festival and conference. The festival is in the top 5 of events worldwide at TicketSwap where most transactions take place, and comes in time for TicketSwap's tenth anniversary. TicketSwap was founded ten years ago by Hans Ober, Frank Roor and Ruud Kamphuis, with the purpose of making the sale of concert tickets fairer and safer, after Hans Ober experienced for himself how complicated it was to sell his ticket for Lowlands. Now, the Amsterdam-based company has grown into a platform that operates in 36 countries, with ten offices worldwide and over nine million registered users.
TicketSwap is the safest and easiest app for fans to buy and sell tickets to their favourite concerts, festivals, sporting events, theatre shows and club nights.
With over 9 million users in 36 countries, TicketSwap protects fans from overpricing by ensuring tickets are exchanged at fan-friendly rates. The platform is currently available in 9 languages and supports the 14 most used currencies.
Together with its unique anti-fraud technology (SecureSwap) and partnerships with over 6,000 venues, promoters, festivals and ticketing companies worldwide, the company is dedicated to offering a fair, safe and simple experience for fans attending more than 40,000 live events globally every year.